PRIVACY POLICY

Reset Pilates Studio

Effective Date: August 27, 2026

Reset Pilates Studio ("Reset," "Studio," "we," "us," or "our") respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy describes how we may collect, use, disclose, and protect information when you visit our website, create an account, purchase or book services, communicate with us, or otherwise interact with Reset Pilates Studio.

By using our website or services, you acknowledge the practices described in this Privacy Policy.

1. INFORMATION WE MAY COLLECT

Personal and Contact Information
  • Name;
  • Email address;
  • Telephone number;
  • Date of birth;
  • Mailing or billing information;
  • Emergency contact information, when applicable; and
  • Parent or legal guardian information for minors.
Account and Booking Information

We may collect information related to:

  • Client accounts;
  • Class reservations;
  • Attendance;
  • Cancellations;
  • No-shows;
  • Waitlists;
  • Class packages;
  • Memberships;
  • Purchase history;
  • Account preferences; and
  • Waivers, agreements, consents, and other acknowledgments.
Payment Information

When you make a purchase, payment information may be collected and processed by our payment processing or booking service providers.

Reset Pilates Studio may receive information regarding transactions, payment status, the type of payment method used, and limited payment information necessary to manage your account.

We do not intend to directly store complete payment card numbers when payments are processed through third-party payment providers.

Health and Safety Information

In connection with participation in Pilates or other Studio activities, you may voluntarily provide information concerning:

  • Injuries;
  • Pregnancy;
  • Physical limitations;
  • Relevant medical conditions;
  • Recent surgeries; or
  • Other information relevant to safe participation.

We use such information primarily for safety and operational purposes.

Reset Pilates Studio is not a healthcare provider, and information provided to the Studio should not be considered part of a medical record maintained by a healthcare provider.

Parent & Baby Class Information

For designated Parent & Baby classes, we collect and use information only about the participating parent or legal guardian as otherwise described in this Privacy Policy.

Reset Pilates Studio does not request or maintain the baby's name, date of birth, medical information, or other personal information. The baby's presence in the Studio is governed by the applicable Parent & Baby agreement and Studio safety rules.

2. HOW WE COLLECT INFORMATION

We may collect information:

  • Directly from you;
  • Through our website;
  • Through our booking and account management platform;
  • When you purchase classes, packages, or memberships;
  • When you complete waivers or agreements;
  • When you communicate with us by email, telephone, text message, social media, or other means;
  • When you visit or participate in activities at the Studio; and
  • Automatically through certain website technologies.

3. HOW WE USE INFORMATION

We may use personal information to:

  • Create and manage client accounts;
  • Process purchases and payments;
  • Manage memberships and class packages;
  • Schedule and manage reservations;
  • Administer waitlists;
  • Communicate confirmations, reminders, cancellations, and schedule changes;
  • Provide customer service;
  • Maintain waivers, agreements, and other records;
  • Promote Studio safety;
  • Respond to incidents or emergencies;
  • Prevent misuse, fraud, or unauthorized activity;
  • Maintain and improve our website and services;
  • Understand how clients use our services;
  • Send marketing communications where permitted;
  • Comply with legal, tax, accounting, insurance, and regulatory obligations; and
  • Protect the rights, safety, and property of Reset Pilates Studio, our clients, personnel, and others.

4. BOOKING AND STUDIO MANAGEMENT PROVIDERS

Reset Pilates Studio may use third-party software providers to manage client accounts, reservations, memberships, communications, payments, and related Studio operations.

When you create an account or make a reservation or purchase through these services, information may be collected or processed by those providers on our behalf or pursuant to their own applicable privacy terms.

5. PAYMENT PROCESSORS

Payments may be processed by third-party payment processors.

Those providers may collect payment card information and other information necessary to complete transactions, prevent fraud, process refunds, and manage recurring payments.

Their handling of payment information may also be governed by their own privacy policies and terms.

6. WEBSITE PROVIDERS

Our website may be hosted or supported by third-party service providers.

Those providers may process technical information necessary to operate, secure, maintain, and analyze the website.

7. COOKIES AND SIMILAR TECHNOLOGIES

Our website and service providers may use cookies, pixels, analytics technologies, or similar tools.

These technologies may collect information such as:

  • Browser type;
  • Device type;
  • IP address;
  • Pages visited;
  • Approximate location derived from IP address;
  • Referring website;
  • Interaction with website features; and
  • Date and time of visits.

We may use this information to operate the website, understand website usage, improve our services, measure marketing effectiveness, and maintain security.

Where required by applicable law, appropriate choices or notices regarding cookies may be provided.

8. EMAIL AND TEXT COMMUNICATIONS

We may use your contact information to send transactional communications concerning:

  • Reservations;
  • Class reminders;
  • Waitlists;
  • Schedule changes;
  • Purchases;
  • Memberships;
  • Account activity; and
  • Other service-related matters.

With appropriate consent where required, we may also send promotional or marketing communications.

You may unsubscribe from marketing emails using the unsubscribe method provided in the communication.

Text message preferences and opt-out instructions will be handled in accordance with applicable law and the terms presented when you enroll in text communications.

Opting out of marketing communications does not necessarily prevent us from sending non-promotional communications necessary to administer your account or services.

9. HOW WE MAY DISCLOSE INFORMATION

We may disclose personal information to service providers that assist us with functions such as:

  • Booking and account management;
  • Payment processing;
  • Website hosting;
  • Email or SMS communications;
  • Analytics;
  • Marketing;
  • Accounting;
  • Insurance;
  • Legal services;
  • Information technology; and
  • Business operations.

For clarity, disclosure to marketing or communications service providers does not include sharing mobile information, text messaging originator opt-in data, or consent for any third party's independent marketing or promotional purposes.

We may also disclose information when reasonably necessary to:

  • Comply with applicable law or legal process;
  • Respond to lawful government requests;
  • Protect the safety of a client or another person;
  • Investigate suspected fraud or unlawful activity;
  • Enforce our agreements; or
  • Protect our legal rights and property.

10. SALE OR TRANSFER OF THE BUSINESS

If Reset Pilates Studio is involved in a merger, acquisition, financing, reorganization, sale of assets, or transfer of ownership, personal information may be transferred as part of that transaction, subject to applicable law.

11. WE DO NOT SELL PERSONAL INFORMATION

Reset Pilates Studio does not sell personal information. We do not exchange personal information with third parties for monetary or other valuable consideration.

We may disclose limited personal information to service providers that process information on our behalf for legitimate business purposes, as described in this Privacy Policy. These service-provider disclosures are not sales of personal information.

12. PHOTOGRAPHS AND VIDEO

Reset Pilates Studio may create photographs or video content in connection with Studio activities, events, or marketing.

We will maintain separate consent or release procedures when appropriate for identifiable individuals whose image, voice, or likeness will be used for promotional or advertising purposes.

Participation in a Pilates class does not, by itself, grant Reset unrestricted permission to use a client's image for marketing.

13. INFORMATION CONCERNING MINORS

Reset Pilates Studio does not knowingly collect personal information directly from children through our website for the purpose of allowing children to independently create accounts or purchase services.

Where a minor is permitted to participate in Studio activities, information must be provided by or with the involvement and authorization of a parent or legal guardian.

For Parent & Baby classes, Reset Pilates Studio collects information only about the participating parent or legal guardian and does not request or maintain the baby's name, date of birth, medical information, or other personal information. Infants and children may not independently create accounts or provide information through our website or booking platform.

A parent or legal guardian may contact us to request access to, correction of, or deletion of information concerning a participating minor, if applicable, subject to legal, safety, insurance, and record-retention requirements.

14. DATA RETENTION

We may retain personal information for as long as reasonably necessary for the purposes for which it was collected and to satisfy legitimate business, contractual, insurance, tax, accounting, safety, and legal obligations.

Different categories of information may be retained for different periods.

15. DATA SECURITY

Reset Pilates Studio uses reasonable administrative, technical, and organizational measures appropriate to the nature of the information we handle.

However, no electronic system, website, transmission method, or data storage system can be guaranteed to be completely secure.

16. YOUR PRIVACY CHOICES

Depending on applicable law and the nature of your relationship with Reset Pilates Studio, you may contact us to request:

  • Access to certain personal information we maintain about you;
  • Correction of inaccurate information;
  • Deletion of certain information;
  • Updates to communication preferences; or
  • Information regarding our privacy practices.

Certain requests may be subject to legal exceptions or record-retention obligations.

We may take reasonable steps to verify your identity before fulfilling a request.

17. THIRD-PARTY LINKS

Our website or communications may contain links to third-party websites or services.

Reset Pilates Studio is not responsible for the privacy practices of websites or services that we do not control.

We encourage users to review the privacy policies of third-party services they use.

18. MOBILE INFORMATION AND TEXT MESSAGING PRIVACY

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

19. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, services, or legal obligations.

The updated Privacy Policy will include a revised Effective Date and will be made available through our website or other appropriate means.

20. CONTACT US

Questions or requests concerning this Privacy Policy may be directed to:

Reset Pilates Studio

Manor, Texas

Email: info@resetpilatesstudio.com

Website: www.resetpilatesstudio.com