TERMS & CONDITIONS

Reset Pilates Studio

Effective Date: August 27, 2026

These Terms & Conditions (the "Terms") govern the purchase and use of classes, class packages, memberships, events, and other services offered by Reset Pilates Studio (the "Studio," "Reset," "we," "us," or "our"), as well as use of our website, online booking platform, and related services.

By creating an account, purchasing or booking a service, or otherwise using Studio services, you acknowledge that you have read, understand, and agree to these Terms.

These Terms should be read together with any applicable Membership Agreement, Waiver and Release of Liability, Privacy Policy, and other Studio policies or addenda.

1. ELIGIBILITY

Clients must meet the Studio's applicable age requirements to participate.

Participants under eighteen (18) years of age must have the consent of a parent or legal guardian and must satisfy any additional requirements established by the Studio.

The Studio may establish different age requirements for specific classes, programs, or events.

2. ACCOUNT REGISTRATION

Clients may be required to create an individual account through the Studio's booking platform.

Providing accurate and current information;
Maintaining the security of their account;
Keeping payment information current;
Making bookings through their own account; and
Promptly updating relevant contact information.

Accounts, memberships, packages, and class credits may not be shared unless expressly permitted by the Studio.

3. WAIVER REQUIRED

All participants must accept the Studio's applicable Waiver and Release of Liability, Assumption of Risk, and Indemnity Agreement before participating in Studio activities.

Additional waivers or addenda may be required for certain classes or programs, including Parent & Baby classes.

Failure to complete required documentation may result in the Studio refusing participation without waiving any applicable cancellation or no-show policy.

4. CLASS BOOKINGS

Class reservations are subject to availability.

A valid class credit, package, membership, or other authorized method of payment may be required to reserve a class.

Clients are responsible for confirming that reservations have been successfully completed through the Studio's booking system.

The Studio does not guarantee availability in any particular class, time, or with any particular instructor.

Waitlists may be available for certain classes through the Studio's booking platform. Joining a waitlist does not guarantee a reservation. If a space becomes available, the booking platform may add or offer the space to a waitlisted client and send a notification by email, text message, or other enabled method. Once a waitlisted reservation is confirmed, the Studio's Late Cancellation and No-Show policies apply. Clients are responsible for monitoring their booking status and communication preferences.

5. CANCELLATION POLICY

Clients must cancel a class reservation at least six (6) hours before the scheduled class start time to avoid a late cancellation.

A cancellation made less than six (6) hours before class begins will be considered a Late Cancellation.

Depending on the product or membership used to make the reservation, a Late Cancellation may result in:

Loss of the applicable class credit; and/or
A $15 Late Cancellation Fee.

The applicable charge may depend on the client's membership, package, promotional offer, or other purchase terms.

6. NO-SHOW POLICY

A client who does not attend a reserved class and has not properly cancelled the reservation will be considered a No-Show.

A No-Show may result in:

Loss of the applicable class credit; and/or
A $20 No-Show Fee.

The Studio reserves the right to restrict advance booking privileges or take other reasonable action in cases of repeated Late Cancellations or No-Shows.

7. LATE ARRIVALS

Clients are expected to arrive early enough to be prepared when class begins.

For safety reasons, clients arriving more than five (5) minutes after the scheduled class start time may not be permitted to participate.

If admission is refused due to late arrival, the reservation may be treated as a Late Cancellation or No-Show, as applicable.

New clients may be asked to arrive earlier to receive equipment orientation or other instructions.

8. CLASS PACKAGES AND CREDITS

Class packages and credits are valid only for the expiration period disclosed at the time of purchase.

Credits have no cash value;
Credits may not be redeemed for cash;
Packages and credits are for the purchasing client's personal use;
Packages and credits may not be transferred, shared, or resold; and
Expired credits will not be reinstated except when required by law or expressly approved by the Studio.

Expiration periods may vary by package, promotion, or other offering and will be disclosed at or before purchase.

9. DROP-IN CLASSES

Single or drop-in classes are subject to availability and any expiration date or booking restrictions disclosed at the time of purchase.

Purchasing a drop-in class does not guarantee a reservation until the client successfully books an available class.

10. MEMBERSHIPS

Memberships may be subject to additional terms contained in a separate Membership Agreement.

Where a Membership Agreement applies, the Membership Agreement governs membership-specific matters including:

Recurring billing;
Membership duration;
Renewal;
Cancellation;
Freezes or pauses;
Included class credits; and
Membership termination.

If there is a conflict between these Terms and a Membership Agreement regarding a membership-specific matter, the Membership Agreement will control.

Nothing in these Terms or any Membership Agreement limits a client's rights under applicable Texas law.

11. PAYMENTS

Clients agree to pay all prices, fees, and applicable taxes disclosed in connection with their purchases.

The Studio may use third-party payment processors and booking platforms to process payments and maintain payment information.

Clients are responsible for maintaining a valid payment method when required for their purchases or memberships.

12. RECURRING PAYMENTS AND FAILED PAYMENTS

Recurring membership charges will be governed by the applicable Membership Agreement and payment authorization.

The Studio will not initiate recurring charges except as authorized by the client and permitted by applicable law.

If a scheduled membership payment is declined or otherwise unsuccessful, the membership will not renew unless and until the required payment is successfully completed or the membership is otherwise reactivated in accordance with Studio policies.

The Studio does not impose a separate failed-payment fee under these Terms.

13. REFUNDS AND SALES

Except where otherwise expressly stated or required by applicable law, all sales are final and non-refundable.

This includes, as applicable:

Drop-in classes;
Class packages;
Membership payments;
Late Cancellation fees;
No-Show fees; and
Promotional purchases.

Nothing in this section limits any cancellation, refund, rescission, or other right that a consumer may have under applicable law, including any rights that may apply under Texas law.

14. PRICES AND CHANGES

Prices for future purchases may change from time to time.

The Studio may introduce, modify, or discontinue packages, memberships, promotions, or other offerings.

Changes affecting an existing membership will be handled in accordance with the applicable Membership Agreement and applicable law.

15. SCHEDULE AND INSTRUCTOR CHANGES

Class schedules, instructors, class formats, and availability may change.

The Studio may substitute instructors or modify schedules when reasonably necessary.

If the Studio cancels a class, the affected class credit will generally be returned to the client's account or otherwise handled according to the applicable purchase terms.

16. STUDIO RULES AND CONDUCT

Clients must:

Wear grip socks during all classes unless the Studio expressly provides otherwise;
Treat instructors, staff, other clients, and Studio property respectfully;
Follow reasonable safety instructions;
Use equipment only as directed;
Refrain from behavior that creates an unsafe, threatening, harassing, discriminatory, or materially disruptive environment; and
Follow Studio policies communicated through the website, booking platform, signage, or Studio personnel.

Pets are not permitted inside the Studio. Service animals will be accommodated as required by applicable law.

The Studio may refuse service, remove a person from the premises, suspend booking privileges, or terminate a client's relationship with the Studio for material or repeated violations of Studio policies, subject to applicable law.

17. EQUIPMENT AND PROPERTY DAMAGE

Clients must use reformers and all other Studio equipment and property properly and in accordance with instructor directions.

To the fullest extent permitted by applicable law, a client may be held financially responsible for the reasonable cost of repair or replacement of Studio equipment or property damaged as a result of the client's:

Intentional conduct;
Reckless conduct;
Negligence;
Misuse;
Unauthorized adjustment or use of equipment; or
Failure to follow Studio or instructor instructions.

Clients are not responsible for ordinary wear and tear, equipment malfunction, pre-existing damage, or damage occurring through normal and proper use.

Any amount claimed by the Studio will be based on reasonable documented repair or replacement costs.

Nothing in this section, by itself, authorizes the Studio to charge a client's payment method for property damage without any authorization required under the client's applicable payment agreement or applicable law.

18. PERSONAL PROPERTY

Clients are responsible for personal belongings brought into the Studio.

To the fullest extent permitted by law, the Studio is not responsible for personal property that is lost, stolen, misplaced, or damaged while on Studio premises.

19. HEALTH AND SAFETY

Clients are responsible for determining whether they are physically able to participate.

Studio instructors and personnel do not provide medical diagnosis or treatment.

Clients should notify their instructor of relevant injuries, pregnancy, physical limitations, recent surgeries, or other circumstances that may affect safe participation.

The Studio may refuse or discontinue participation when Studio personnel reasonably believe continued participation presents a significant safety concern.

20. PARENT & BABY CLASSES

Certain designated classes may permit eligible clients to bring an infant into the Studio.

Participation in such classes requires acceptance of the Studio's Parent & Baby Class Waiver Addendum.

Unless otherwise stated by the Studio, an infant attending such a class must:

Be under twelve (12) months of age;
Not yet be walking independently; and
Remain appropriately secured in the infant's own car seat or stroller except when the parent or legal guardian stops exercising to personally attend to the infant.

Reset Pilates Studio does not provide childcare or child supervision services.

The parent or legal guardian remains responsible for the infant at all times.

Infants may not be incorporated into Pilates exercises.

21. PHOTOGRAPHY AND RECORDING

Clients may not photograph, record, or livestream other clients or Studio personnel without appropriate permission.

The Studio may occasionally photograph or record classes or events for marketing purposes.

Where an identifiable client's image or likeness will be used for Studio marketing, the Studio will obtain any consent or release it determines is appropriate or legally required.

Participation in Studio services does not, by itself, grant the Studio unrestricted permission to use a client's image for advertising.

22. WEBSITE AND INTELLECTUAL PROPERTY

The Studio's website and its content, including Studio-owned text, graphics, logos, branding, photographs, videos, designs, and other materials, are owned by or licensed to the Studio and are protected by applicable intellectual property laws.

Studio content may not be reproduced, distributed, sold, or used for commercial purposes without appropriate authorization.

23. THIRD-PARTY SERVICES

The Studio may use third-party providers for services such as:

Booking and account management;
Payment processing;
Website hosting;
Email and SMS communications; and
Analytics.

Use of those services may also be subject to the applicable provider's terms and privacy practices.

24. COMMUNICATIONS

Clients may receive transactional communications related to reservations, purchases, account activity, membership status, schedule changes, or other Studio services.

Marketing communications will be handled in accordance with applicable law and the client's applicable communication preferences and consents.

25. TEXT MESSAGING TERMS

1. Program Description

By opting in, you agree to receive recurring automated text messages from Reset Pilates Studio ("we," "us," or "our") at the mobile number you provided. Messages may include class and appointment reminders, waitlist updates, schedule changes, account and membership alerts, customer support follow-ups, and promotional offers. Consent to receive these messages is not a condition of any purchase.

2. Message Frequency

You may receive up to forty (40) messages per month. Message frequency may vary depending on your activity and interactions with us.

3. Message and Data Rates

Message and data rates may apply. Charges are billed by and payable to your mobile service provider. Please contact your wireless carrier for details about your messaging plan.

4. How to Opt Out and Get Help

You can unsubscribe from the SMS service at any time by replying STOP to any message we send you. After you send STOP, you will receive a one-time confirmation message, and no further messages will be sent. If you want to rejoin, you can sign up again using the original opt-in method or reply START. For help or more information at any time, reply HELP to any of our messages. You can also contact our support team directly at info@resetpilatesstudio.com.

5. Carrier Liability Disclaimer

Carriers are not liable for any delayed or undelivered messages.

26. TERMINATION OR SUSPENSION

The Studio may suspend or terminate access to Studio services for material or repeated violations of these Terms, safety rules, payment obligations, or other applicable agreements.

Any financial consequences of terminating an active membership will be determined by the Membership Agreement and applicable law.

27. LIMITATION OF TERMS

Nothing in these Terms is intended to waive a right or remedy that cannot lawfully be waived under applicable law.

Any waiver or release relating to participation in physical activities is governed by the Studio's applicable Waiver and Release of Liability.

28. SEVERABILITY

If any provision of these Terms is determined to be invalid or unenforceable, that provision will be enforced to the maximum extent permitted by law, and the remaining provisions will remain in effect.

29. GOVERNING LAW

These Terms are governed by the laws of the State of Texas.

To the extent permitted by applicable law, legal proceedings relating to these Terms shall be brought in a court of competent jurisdiction serving the county in which the Studio is located.

30. CHANGES TO THESE TERMS

The Studio may update these Terms from time to time.

The current version and effective date will be made available through the Studio's website or booking platform.

Material changes affecting an existing membership or other contractual rights will be handled in accordance with the applicable agreement and applicable law.

31. CONTACT

Questions regarding these Terms may be directed to:

Reset Pilates Studio

Manor, Texas

Email: info@resetpilatesstudio.com

Website: www.resetpilatesstudio.com

ACKNOWLEDGMENT

By creating an account, completing a purchase, booking a service, or otherwise accepting these Terms through the Studio's website or booking platform, the client acknowledges having had the opportunity to review these Terms and agrees to be bound by them, subject to applicable law.